Privacy Policy

Personal Information

This Privacy Policy explains how Yahweh Care Day Centre handles your personal and sensitive information. It applies to all information provided to us, either directly or through third parties.

Personal information is any data that can identify an individual, whether true or not, and whether recorded in material form or not.

Sensitive information includes details like your racial or ethnic origin, religious or political beliefs, health, genetics, biometric data, criminal record, and more.

As a health service provider, Yahweh Care may collect health and support-related information to assess suitability and tailor services. This includes information about clients, families, and participants in physically active events. We only collect sensitive information when permitted by law or with your consent.

🤝 Your Consent

By using this website or providing us with your information (directly or indirectly), you agree to the terms outlined in this Privacy Policy and consent to the handling of your information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

🌐 Passive Information Collection

When you use our website, passive technologies (e.g., cookies, web beacons) may collect anonymous data such as browser type, page visits, and preferences. This information is used to improve website performance and user experience, and it is not linked to your identity unless you provide your details directly.

🕵️ Anonymity and Pseudonymity

You can choose not to identify yourself or use a pseudonym unless:

• Required by law, or
• It’s impractical for us to provide services without identifying you.

📥 How We Collect Your Personal Information

We collect information through:

• Direct contact with you or your authorised representative
• Health professionals, carers, hospitals, or referral agencies
• Government bodies like the NDIA
• Our own service records and online platforms

📋 What We Collect and Why

We may collect:

• Name, DOB, contact and demographic details
• Health, medical, and support information
• Financial details for service payments or donations
• Family or emergency contact information
• Preferences and usage patterns of our services

We use this data to:

• Contact and verify you
• Manage your care and services
• Support communication with carers and families
• Improve and develop our services
• Meet obligations to government and funding bodies
• Process donations and employment applications

You may opt out of receiving marketing communications at any time.

🔄 Sharing Your Personal Information

We may disclose your data:

• With your consent
• As required by law
• To health professionals, contractors, and service providers
• To planning or research partners (under strict confidentiality)

We ensure third parties are bound by privacy obligations when accessing your information.

Unless you consent, we otherwise will not disclose your personal information to third parties.

🌏 Overseas Data Transfers

We do not actively transfer your personal data overseas. All data is securely stored in cloud-based infrastructure, with client records hosted in Australia.

📄 Access & Correction

You have the right to request access or corrections to your data. Please notify us of any updates so we can maintain accurate records. We may charge a reasonable fee for providing access to certain records.

🧰 Storage & Security

We take steps to protect your data from misuse, loss, and unauthorised access. This includes:

• Electronic access controls (e.g., logins and passwords)
• Secure server networks
• Physical safety at our facilities

However, we cannot guarantee the security of internet communications. Emails sent to/from our website may not be secure.

🔗 Links to Other Websites

This website may contain external links. Yahweh Care is not responsible for the privacy practices of other websites. Please review their policies.

📣 Notifiable Data Breaches Scheme

In the event of a data breach likely to result in serious harm, we will:

1. Investigate,
2. Notify affected individuals, and
3. Inform the Australian Information Commissioner.

📝 How to Lodge a Complaint

1. Online Form

Submit a complaint at:
🔗 https://www.ndiscommission.gov.au/about/complaints

2. Phone

📞 Call: 1800 035 544
⏰ Hours: Monday to Friday, 9 am to 5 pm (local time)
📱 TTY: 133 677
📞 Interpreters available through the Translating and Interpreting Service (TIS): 131 450

3. Email

📧 Email: contactcentre@ndiscommission.gov.au

4. Mail

📬 Write to:
NDIS Quality and Safeguards Commission
PO Box 210, Penrith NSW 2750

📬 How to Contact Us

To access, update, or correct your personal information:

• Speak with your Client Relationship Manager
• 📍Visit us at: 8–10 Carinya Avenue, St Marys NSW 2760
• 📞Call us at: 02 8325 1616
• 📧Email us: dcentre@yahwehcare.com.au
• 📅Opening Hours: Monday to Friday | 8:00 AM – 5:00 PM

For general enquiries or privacy concerns, please reach out via the above contact details.

🔄 Updates to This Policy

Our Privacy Policy may change from time to time. Please check our website for the most recent version before providing personal information.